Privacy Policy

Last updated: May 10, 2026

This Privacy Policy explains how Untangle ("we", "our", or "us") collects, uses, and shares information when you use the Untangle mobile application.

Information we collect

• Voice recordings. When you record a voice note, the audio is uploaded to our cloud storage so it can be transcribed and processed. Audio files are deleted once processing completes.
• Transcripts and action plans. The text transcript and structured plan we generate from your voice note are stored in your account so you can revisit them in History.
• Account information. When you sign in, we store your email address (or an opaque identifier from Google or Apple) and a numeric credit balance.
• Usage analytics. We collect anonymized analytics events (e.g. "voice note processed", "permission granted") to improve the product. These do not contain transcript content.
• Crash reports. If the app crashes, we receive a stack trace and basic device information (OS version, model) so we can fix the bug.

How we use your information

• To transcribe and process your voice notes into action plans.
• To show you your history and let you revisit past plans.
• To send reminder notifications you've scheduled.
• To diagnose problems and improve product quality.

Third-party services

We use the following processors to deliver Untangle's core functionality:

• Google Firebase (Authentication, Firestore, Cloud Storage, Cloud Functions, Crashlytics, Analytics, App Check)
• OpenAI (Whisper for transcription). Audio is sent to OpenAI's API for transcription and is not retained for training per OpenAI's API data usage policy.
• Anthropic (Claude for action plan extraction). Transcripts are sent to Anthropic's API and are not retained for training per Anthropic's API data usage policy.

Each of these providers has their own privacy policy. We recommend reviewing them.

Data retention

• Audio files are deleted shortly after transcription. We do not retain the raw audio long-term.
• Transcripts and plans remain in your account until you delete them or delete your account.
• Analytics events and crash reports are retained according to Firebase's default retention policies (typically 14 months for analytics).

Deleting your data

You can delete individual voice notes from the History tab. To delete your entire account and all associated data, open Settings → Delete account. This is irreversible. Account deletion removes:

• Your authentication record
• All voice notes, transcripts, and plans
• Any audio files still in storage
• Your credit balance and settings

Analytics events and crash reports tied to your account are anonymized and may persist according to Firebase retention.

Children

Untangle is not intended for users under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

Contact

For privacy questions or data requests, email privacy@untangle.app.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated in-app.